When I'm calling you-oo-oo-oo

It’s just as well that we weren’t able to book dogsitters for this week because we’ve given up all hope of going to visit Mother. Ned’s still not up to a drive of any length, so we’re staying put. Disappointing, but these things happen.

It’s given us a chance to sort out our mobile phone credit. At the beginning of the month we noticed it needed topping up (£1.34 was getting a bit on the low side), so Ned got the destruction booklet and his credit card and topped it up. Then got a message saying that the top-up service wasn’t available at that time. Poo. So a couple of days later he tried again, with the same result. Then we took it into the shop in Leamington and a nice young man took our tenner and managed to get the credit accepted. Hurrah! £11.29 (it cost 5p to make the call) will last ages because we hardly ever make calls on it. Apart from texting Mally at Cropredy to find out where he’s camped!)

Imagine our disgruntlement when the credit card bill came through charging us for the times Ned had tried to top it up. He phoned the card company and they said yes, the phone company said it had gone through fine. So then we called the mobile company and asked Nadia what had happened. She promised to look into it and call us back. And so she did – several times. There were glitches with the old system (“It’s a very old phone, sir.”). She was very good and phoned to say she was going home but would keep trying in the morning. This morning she rang to say she was still trying to sort it, and the system was up again. Later her manager rang to say that the credit had been transferred to the mobile but just hadn’t shown up, and he’d sorted it and now it was. This was a bit of a shame, because we didn’t want another £40 of credit on the phone, but apparently they can’t take it off again and refund us. So now we have masses of credit which will take us a few lifetimes to use.

However thank you Nadia at O2 for your help, and for calling to keep us up to speed. It makes a change to know that we hadn’t just been forgotten. I hope your manager gives you a bonus.